Return policy

sporttnup is committed to ensuring your satisfaction with every purchase. Should you need to return an item, we’ve made the process as convenient as possible. Here’s an overview of our return policy to help guide you through the necessary steps.

1. Return Eligibility

• All products purchased at www.sporttnup.com may be returned within 30 days of receipt, provided they are in their original condition.
• Items must be unused, with all original tags and packaging intact.

2. Initiating a Return

• To start the return process, please contact our customer service within 30 days of receiving your order at [email protected].
• Include your order number and the reason for the return to help us expedite your request.

3. Return Shipping

• You are responsible for the cost of return shipping.
• We recommend using a traceable shipping method to ensure your return reaches us safely.

4. Receipt of Returns

• Once we receive your return, we will inspect the item to confirm its condition.
• We aim to process returns within 7 business days of receiving the item.

5. Refunds

• Refunds will be issued within 7 business days of processing your return.
• The original payment method will be credited once the return is processed.

6. Refund Timing

• The actual time it takes for the refund to appear on your account may vary due to several factors:
  • Processing time by your bank or credit card issuer
  • Technical issues within the financial institution’s system
  • Variability in communication between financial institutions and our payment processor

7. Exchanges

• If you would like to exchange an item for a different size or color, please let us know in your return communication.
• We will process the return and provide you with instructions to place a new order for the desired item.

8. Items Not Eligible for Return

• Custom or personalized items cannot be returned.
• Items marked as final sale are non-returnable.

9. Contact Us

• If you have any questions or need further assistance with returns, please reach out to us at [email protected].
• Our customer service team is here to help and ensure a smooth return process.

We understand that returns are sometimes necessary, and we appreciate your business. We’re here to make the process as easy as possible for you. Thank you for choosing sporttnup for your shopping needs.